FAQ's

I just placed an order, can I cancel it?
Unfortunately, once an order has been submitted, we are unable to cancel it. We do not offer exchanges. If you have purchased the wrong size, you will need to repurchase the correct size, and we will process a refund for the incorrect order. Please email info@palve.shop within 30 minutes of your order to ensure your refund is processed correctly.

I only received one of the items in my order, where is the rest?
Web orders may be shipped from multiple warehouses. If you only received part of your order, don’t worry—you’ll receive tracking information for the remaining items as they ship.

I did not receive an order confirmation, but my card was charged. What should I do?
Order confirmations are sent immediately after completing your purchase. If you haven’t received one but your card has been charged, please email info@palve.shop. Be sure to save your order number for reference.

When will I receive my shipping confirmation?
For domestic orders, you should receive a shipping confirmation email within 7-10 business days of your purchase. International orders will also receive a shipping confirmation within 7-10 business days. If you haven’t received it, please check your spam folder.

I made two orders today. Can you combine them into one and refund the difference?
Unfortunately, we are unable to combine multiple orders into one shipment.

I emailed customer service, how long will it take them to respond?
Our customer service representatives are available Monday through Friday. Please allow 2-3 business days for a response.

Which countries do you ship to?
Palve ships globally.
Palve, derived from the word for "prayer," carries a profound significance that transcends its spiritual origins. In the language of life, it symbolizes the power of manifestation—the ability to bring one's deepest desires, dreams, and aspirations into reality through focused intention and unwavering belief. It embodies the essence of purpose and resilience, reminding us that envisioning and striving for a goal is as transformative as the prayer itself. Palve is a powerful reminder that we have the potential to shape our lives through belief and determination.

At its core, Palve also reflects the beauty of hard work. It speaks to the dedication and commitment required to turn dreams into tangible outcomes. Much like a prayer repeated with devotion, Palve represents the effort we invest daily in the pursuit of our aspirations, no matter how challenging the journey. Each action, no matter how small, is a step toward progress, and every effort is a reflection of perseverance. Through hard work and self-belief, we transform our visions into reality, creating a life woven with intention and purpose.

Palve is a canvas for self-discovery and authenticity. It invites individuals to reflect on their journey, embracing their true selves and understanding their unique purpose in life. As we engage with Palve, we are reminded that success is not always a straight path, but one that is shaped by living authentically and aligning with our inner truth. Through self-belief, relentless determination, and hard work, Palve teaches us that transformation is possible when we stay true to ourselves and commit fully to our dreams. It is a testament to the transformative power of living authentically and the strength that comes from being unapologetically who we are.